Christmas at the Botanics

Christmas at the Botanics is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail and you will be notified shortly thereafter.

You will be notified by email and text message and you will be informed of the re-booking process. It is your responsibility to ensure you have entered correct contact details.

We advise you to check the website for the latest updates before you travel. Make sure to check your junk/spam folders to ensure you have not missed any important communication. We recommend adding ticketek@info.ticketek.co.uk to your email whitelist - click here  for a guide on how to do so.

If you have not heard from the Ticketek customer service team regarding a cancellation, the event will go ahead as scheduled. No refunds will be offered simply if the weather is inclement.

If you wish to exchange your tickets, please download the Ticketek UK app and login with your email address and password created to place your order. Once logged in, you'll be able to exchange your tickets (subject to availability). You can refer to our FAQ page here to see how this works on the app.

Exchanges are unavailable within 24 hours of the date you are due to attend.

Christmas at the Botanics is designed for all ages and welcomes visitors whatever their specific requirements.

• Relaxed sessions will be held at 4pm on Sun 29 Nov, Wed 2 Dec & Wed 9 Dec 2026
• Pamiloo’s changing places toilet will be available on 19 Nov, 2 Dec and 9 Dec 2026.

If you have specific accessibility queries, including mobility scooter or wheelchair bookings please contact us at  visitorwelcome@rbge.org.uk

For full details about accessibility and event support, please visit our support centre.

For all event ticketing enquiries and information please contact Customer Service at Ticketek.

Alternatively, please read our frequently asked questions by visitors.

Members can buy a single adult ticket with £3 off. Members can bring their family and buy a family member ticket for £6 off. These tickets must be accompanied by a valid membership ID. Please ensure you have your membership ID with you, ready to show upon arrival.

When buying your tickets, you will be able to enter from the West Gate entrance on Arboretum Place (EH3 5NZ) or the East Gate entrance on Inverleith Row (EH3 5LP).

• If you are travelling by car or taxi, please choose West Gate tickets.  
• If you are arriving by bus, please select East Gate tickets.  This entrance is well served by buses 8, 9, 23 and 27.  Please refer to the Lothian Buses website.

No event parking close to the East Gate, please.  This entrance is intended for use only by visitors arriving by bus or on foot.