Online courses refund policy
Refunds – what if I change my mind?
You will receive a full refund within the 14-day cooling off period (14 days of payment). We do not offer refunds after 14 days of payment except in exceptional circumstances and this would be at the discretion of the Education Department. If you have started the course within the 14-day cooling off period, the following conditions apply:
RHS Courses and Short Courses
(where all resources are accessible immediately with no time constraint) You will not be eligible to a refund if any of the learning materials have been accessed within the 14 days of payment (this does not include introductory resources but does include any e-books). If you have access to 2 certificates, however you have only accessed one, a 50% refund will be given.
RBGE Diplomas and Certificates
You are eligible for a full refund within 14 days of payment, minus the value of the course available and accessed (e.g. if the course has 10 units and you have accessed one, you will receive 90% of the course fee as a refund).
Exercising your right to cancel
If you wish to exercise your right to cancel within the 14 days, you must inform us of your decision within the cooling off period. Cancellation by email or by post is effective from the date on which you send us your message. Fees will not be refundable should you not complete or pass the course. Email firstname.lastname@example.org or write to us at Education Department, RBGE, 20A Inverleith Row, Edinburgh, EH3 5LR
Extensions and Deferrals (online courses)
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