Visiting our Regional Gardens and Staying Safe

Health and Safety

What health and safety measures are in place to protect visitors?

 

  • You will receive a warm welcome at a distance.
  • There are hand sanitiser units at the entrances to the Gardens.
  • There are protection screens at all receptions.
  • Contactless payments are preferred.
  • PPE is available for our staff.
  • There is helpful, directional signage within the Gardens.
  • Toilets are open but please observe maximum limits. There are additional temporary facilities at Dawyck.
  • Please observe two metre physical distancing. 
  • There should be no more than six adults in your group, from a maximum of two different households.
  • Face coverings are mandatory when visiting our shops, visitor centres and are recommended for all enclosed spaces. Please bring a face covering with you.  Exemptions include children under five and visitors with breathing difficulties or those with disabilities when wearing a face covering might cause distress or communication problems.

 

How is physical distancing managed?

There are physical distancing guidelines at the entry points and prominent signage within the Gardens to serve as a reminder that visitors must observe a two-metre distance from others. 

Within the Gardens, there are one-way systems in operation on some paths with directional signage on display to guide you.  Signage also indicates areas that may be temporarily closed.

Will there be queues?

We aim to keep queueing to a minimum. However, on busy days, it might be necessary to operate a queueing system outside the entrance(s). You are asked to queue at a safe distance of two metres apart. 

Toilets and other facilities

What buildings are open for visitors?

The visitor centres and cafes are open at Dawyck, Benmore and Logan where visitors can pay for their admission to the Gardens as well as purchases from the shop or café.

Toilets

The toilets are open including toilet facilities for those with disabilities. There are temporary, mobile units at Dawyck available at the entrance to the Garden. The accessible toilet is open as usual at Dawyck for those that require to use it.

New hygiene measures are in place, with more frequent cleaning and reduced capacity for using toilets. So, please do bear in mind that you may need to queue. Baby changing facilities are available.

Are guided tours available?

There will be no guided tours at this stage.

Are there storage facilities for visitors?

Unfortunately, there are no storage facilities for visitors during this time.

Food and Drink

Are refreshments available on site?

The cafes at Benmore, Dawyck and Logan’s Potting Shed Bistro are open with limited indoor seating. Outdoor seating also available.

The opening hours of our cafes have changed slightly and are as follows:

  • Benmore Botanic Garden: open daily from 10am to 4pm
  • Dawyck Café: open from Wednesday to Sunday from 10am to 3pm
  • Logan Potting Shed Bistro: open daily from 11am to 4pm

The Gardens are not able to provide water refill stations during this time, but visitors are welcome to bring their own food and drink, including picnics, onto the site.  Barbecues and alcohol are not permitted.

Accessibility

Can I hire a wheelchair or mobility scooter?

A limited number of wheelchairs are available to use at our Gardens.  Please book in advance by contacting the relevant Garden, below:

Benmore: call 01369 840509

Dawyck: call 01721 760254

Logan: call 01776 860231

Unfortunately, mobility scooters not available. This is for health and safety reasons – we are unable to demonstrate safe usage at an appropriate distance. However, visitors are welcome to bring their own mobility scooters.

First Aid

If any of our visitors sustain minor injuries during their visit, our staff will assist at a safe distance of two metres away. They will be wearing PPE. Whilst our staff will not be able to treat minor injuries directly, they can offer first aid supplies so that visitors can treat themselves.  In an emergency, staff will follow normal emergency procedures and call 999.

Extreme weather

Please note that to ensure the safety of our visitors, the Garden can close at short notice during extreme weather.  Always check our website before you visit.

 

What you can do to help us

Please follow these additional guidelines below: 

  • If you have Covid-19 symptoms, or fall into one of the vulnerable groups, please stay at home and do not visit the Garden. If you or anyone in your household has symptoms of coronavirus you must continue to self-isolate.
  • Plan ahead and check information on our website before you visit.
  • Please bring a face covering with you. Face coverings are mandatory when visiting the shops in our visitor centres and are recommended in all enclosed spaces.
  • When you are outside for leisure, exercise or work it is still important to practice physical distancing. We ask that all visitors help us by observing physical distancing guidelines. Please maintain a two metre physical distance from other staff and visitors.
  • Wash your hands for 20 seconds after using the facilities and use the hand sanitiser dispensers at every opportunity.
  • Please do not expect all facilities to be open immediately. Like many places, we have a phased approach to re-opening while we work to make them safe.
  • If you go somewhere and it looks busy, it is probably too busy and you'd be best to go somewhere else. It is crucial that we all maintain physical distancing to limit the spread of coronavirus.
  • As a charity, we need your support more than ever. When you visit, please give a donation on your arrival or exit. Your much-needed contribution will help us to explore, conserve and to protect the world of plants.
  • If you require any further information or have an enquiry about your visit, please contact us at visitorwelcome@rbge.org.uk or call 0131 248 2909. Also, follow the latest Scottish Government advice.

Support us today, safeguard our future

As a charity, we need your support more than ever before. Whilst our four Gardens were closed, we lost a large proportion of vital income which helps to fund our international research and conservation work. Please consider joining our support community by becoming a member or make a donation to help us to protect the world of plants.