Santa at the Botanics: Terms & Conditions

Tickets are sold to the purchaser by the Royal Botanic Garden Edinburgh (RBGE) which is a Charity registered in Scotland (number SC007983).

Cancellation Policy:

  • RBGE is unable to offer refunds/duplicates on unwanted/lost tickets.
  • If we have to cancel an event due to unforeseen emergencies such as bad weather conditions (e.g. gales and snow), visitors will be offered an alternative date/time. If visitors are not able to attend on the alternative date/time offered, then a refund will be considered on a case by case basis. If we are not able to offer visitors an alternative date/time, then in this case a refund will be offered. 

General Terms and Conditions:

  • RBGE does not accept responsibility for the loss of tickets. Tickets are personal to the ticket holder and are non-transferable.

  • In the event of bad weather, please phone ahead of your visit to check that the Garden is open, tel: 0131 249 2909.

  • All attendees (including children under 3 and carers ) must have their own valid ticket - either a ticket purchased at the Visitor Welcome Desk or a 'print-at-home' e-ticket - which must be produced to gain entry to the event.

  • Carers must be capable of supporting the disabled person’s needs in the event of an emergency or evacuation of the area. Carers should be over 16 years old.
  • Dogs other than Guide Dogs are not permitted.
  • Any attempts to duplicate tickets will result in being rejected and the ticket holder refused entry to the event.
  • Children under 16 must be accompanied by a parent or guardian (16+).
  • Your ticket to Santa at the Botanics does not include entry to the Glasshouses.
  • Latecomers may not be admitted until a suitable break in the performance.
  • Tickets cannot be resold for commercial gain.

  • RBGE reserves the right to refuse admission in reasonable circumstances.

  • Ticket holders consent to photography and filming by RBGE that may be used for promotional purposes.

  • We reserve the right to offer ticket discounts/promotons at our discretion.

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The Royal Botanic Garden Edinburgh is a charity (registration number SC007983)